SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK. but the stitching is different
The panties are of good quality. But the purple ones are definitely not size M, but somewhere around 2 XL. How to pack the goods. Not attentive. A little disappointed.
fast delivered to US 7 days, the quality is excellent for the money. I am satisfied. The size fits.
We received the package. The panties are nice, cotton. But there is a big discrepancy between the sizes. Although they are all the same size XL. The photo shows an example.
I liked everything. They don't run small at all, the fit is excellent, the fabric is comfortable, and they stretch well.
one pair much smaller than the rest. they are made of thin material without a composition tag
Looks good and the quality is good, fast delivery and will definitely buy more from the store.
The product is the same as described and delivered in a timely manner. I recommend the store
Normal panties. Everything is the same size, without defects, etc. for your own money 🔥 🔥 🔥 🔥 🔥 sent quickly, did not communicate with the store
dropped at great price thanks to the store ♥️
Very fast delivery, 8 days to Canada! Well packed, each in a separate package, nice to touch, cotton. I recommend the store!
Top quality for the price. Each pair of panties is individually packed. Fast shipping.
Very good arrived in the chosen size
The order arrived, the product is nice and well sewn with care. I recommend it — everything is well done.
According to the size chart, everything fits well and stretches nicely. Comfortable to wear. The only thing is that the waist sits a bit lower than expected.
The size matches the description, the stitching is neat, and the fabric is thin.
Very good material
Got it for $26. It’s nice, stretchy, and doesn’t squeeze. I usually wear size L but took M — everything fits fine. Recommend 👍
Everything is fine, match the size. Took the children to teenagers. Came quickly enough. Did not communicate with the store, I recommend
The panties are of good quality, the price is acceptable for a set of five pieces, I recommend buying. Simple but comfortable
The product is disappointing. Doesn't match expectations.
The panties are wonderful! The sizes may vary slightly, but it's not a big deal. The fit is beautiful — I’d say mid-rise, not too low and not too high. They don’t dig into the waist. I’m really happy with this seller ❤️
As always, the seller delivered everything according to the size and very quickly. I’ll order again. I recommend this store.
The set arrived in a week, nicely packaged. Made of natural cotton fabric, very good quality and feels great on the body. I recommend it!
Good quality, 5 pcs, different colors, arrived pretty fast. I recommend the seller to cooperate.