SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful and high quality, they are invisible without seams, thin but firm
beautiful.. very comfortable, let's hope it stays like this. satisfied with my purchase
They are cuter than I thought, they arrived very quickly and their packaging was very good, I really recommend them.
They are pretty, but I think they are delicate. They don't have seams, they are glued, and the reinforcement at the bottom is also glued. It might come off with the pecks, but they are pretty, stretchy, and soft. It comes. Well packaged
The quality is normal, the delivery is fast
Great knickers & super comfy. Shame thing that the colour & pattern i wanted the most - black with red lips - seller didn’t have and randomly added another leopard print which i actually didn’t want.
If you want the heart not to be noticeable, these cases are super good and I haven't been able to try them on yet because I have to wash them first, but the material looks super good and adjustable.
It surprised me, the first photo for you to see the lining is very good and the fabric is soft and elastic.
Very fast delivery to Ukraine. For hip size 96, I took size S, it fits. Satisfied with the purchase, thank you
Gorgeous! I took L for OB 96, it fits perfectly! Thank you ❤️
The product was received on time, as in the picture,the size was taken by M,the hips range is 100cm.The feet are perfect.The body does not feel at all, it is not visible under the thin dress.I recommend the store
Thank you
They are very thin and a little big
The size corresponds, good material.
lightweight, thin, seamless, my wife really likes them.
As usual, I RECOMMEND 100%%%%%% ☺️ ☺️ ☺️
I ordered these briefs and remained very satisfied! The fabric is nice to the body, stretches well and does not cause discomfort. The board is convenient, does not cut or compress anything. The design is very stylish - especially the leopard print and kisses models. After washing, they did not lose the shape and color. I also liked that there is a protective film for hygieny when buying. I definitely recommend it!
The set should be 4. They sent me 3.
The colors are very pretty and cannot be marked. 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻 🙌🏻
I love the butterfly panties they’re so cute and the underwear is so comfortable and so soft! All great options
The parcel arrived in Australia a week after ordering 👍 Every briefs are packed individually and well!For size M, ordered L.
Great panties. This is not the first time I buy from this company. Everything is of excellent quality. Each in individual packaging
Good quality briefs, classic colors of pants wearing size 36, wearing size briefs m good gray cheap
Good quality
Good quality, very pleasant to the body. Sewing without jambs, the threads do not stick out. Recommend product👌