SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnβt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenβt received tracking info within 5 days, please contact us.
My tracking says βno information available at the momentβ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinΒ 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youβve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onΒ Contact UsΒ page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, for a chest size of 96, the bra is slightly large.
everything is very nice
There are no complaints regarding the quality. Not poorly sewn. But guessing the size is difficult; the first time I took S - it was too small, the second time M - it also didn't fit.
Very high-quality set, fits perfectly in size, and even runs small. I recommend
Very nice set. The touch of the fabric is generally excellent!
cool set, I really like it. nice fabric stretches well. fast delivery. did not communicate with the supplier
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This is just a bomb set! Color, accessories, everything is as in the picture. The only thing that was missing from the size for parameters 88-67-90 was ordered M and turned out to be large in the chest.
High-quality set, pleasant to the touch fabric, everything is great.
very good value for money, in an offline store or institution for such. they would take at least a $70. pleasant to the body, everything is high quality, bright. It arrived quite quickly, I didn't communicate with the seller. on OG 92, from 82, OS 109, size L fits well.
Gorgeous set, fits perfectly, size is adjustable, took S, height 165, chest 86, hips 103, fits perfectly.
Gorgeous set! I took M for parameters 89-65-100, the bust can be adjusted nicely, so the size fits very comfortably. The quality is superb! No thread sticking out. I will definitely take other colors.
all good.. bodice without push-up
A revelation, highly recommended.. the costume is beautiful in person.
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I received it, I havenβt tried it on yet. Beautiful rich color. Thanks to the seller for the clothes. Itβs a pity that there are no stockings included.
The recommended condition arrived perfectly. ππ»
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Its good, didn't try on yet but good. Love the color. Exactly as show in the add. Would recommend this seller. Fast shipping
good quality. size s corresponds to the size chart. everything is regulated. super for this price
The quality is excellent. Only the bra for s is clearly too big
Very cool, I think of good quality. I recommend everything.
Good set, good quality for such money
everything was perfect, I ordered the size from I had XS, everything fit, only the skirt at the waist is a little loose, but this is not a problem
A set of good quality. Yep from the back to the grid. It's not bad to sit, even if I'm too big. I can recommend