SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
everything ok well packaged
Excellent product, a little small but of excellent quality, very nice wallet, thank you, thank you, thank you!
I loved the design and the quality, it's good for what it costs, it's super cool haha.
very good item, although personally I found it a little small.
wonderful material and well divided wallet, identical to the advertisement.
The truth is me. Charme
I can't, it's super beautiful. Thank you! Arrived super fast, :3 💗
It's good, it has several types of material.
They are beautiful, and they arrived very quickly qwq
It is just as it appears in the photo, although it looks a bit plastic and has a certain smell (not bad in my opinion), it is very cute and actually looks just as it appears in the photo. 🥹 . The front design is embossed.
Great quality, good design, comes with few card holders and no wallet, but personally I prefer them without a wallet because it makes them bulge a lot.
very beautiful and good quality
Beautiful, I recommend it
At first, I was a bit scared that it wouldn't come as shown in the photos or wouldn't come at all, but it came VERY WELL, REALLY GOOD, and it arrived in 8 days.
It looks good quality, it's thin maybe for a few bills and cards but it's fine, it's a gift for my boyfriend :).
It's very cool! I really love the series, and having a wallet of it makes it memorable :D
Improper quality and fast delivery time! !
The material feels great, I love the design although it is a bit narrow for the cards, but outside of that, it is quite good, it arrived in only 7 days.
This wallet is the same as it looks. It’s amazing because, it’s has a lot of space to put credit cards and cash! Definitely recommend if you like the looks of it.
It's just as shown in the images, very good. 👍
Incredible, quite good quality and it arrived very quickly. It's very good for all the fans of the series.
They look good and made of good material
I love it very nice, fast shipping, thank you
High quality and nice, but it kinda weird when u want to open it 180 ° M degrees
a little white, but it's fine. It doesn't have for coins, it has for cards. The shipment arrived late despite having fast delivery, but I assume this is no longer the store's fault. The quality is good for its price. I consider it to be more of a wallet for an adolescent or someone young who doesn't need so many things.