SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
07-09 Business days |
Canada, Europe |
06-09 Business days |
Australia, New Zealand |
06-09 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As published, with the message 'I love my husband', normal size, they are printed and respected.
True to size. Same as photos. Good quality. Cotton material, spandex waist.
looks very good. Everything perfect. ideal for what I needed. better than others at a higher price and supposedly better
Panties are like panties. Fully synthetic. Bought myself the same ones only with the inscription 'I love my wife.' Size chart matches.
This item is pretty nice. The material is decent and it seems to be made well. It does run quite small though.
Excellent quality. Thanks, every penny is appreciated.
Perfect fit
My wife is a small and these fit ok but little big, but she says they are comfortable
Item as described
Decent material for the price fits the wife good
excellent Pay attention to where mine is
my wife was very happy
Very nice design, arrived exactly as described. The material is quite comfortable and of good quality.
Great and comfortable
My partner liked it. A +++++
Really nice, very comfortable
Looks good and the quality is good, fast delivery and will definitely buy more from the seller & store
She loves them. First, she thought it was a little crazy getting them for her, but they fit and they’re very comfortable. Maybe they’ll become her favorite pair.
not the wrong quality at all
Cute. Quality of sewing and material is high. Sizing is relatively true to size maybe a little bigger
Today arrive my order, looks good, thank you!
Great fit Small sixe can fit an m
cool quality, looks nice, without damage, goods as described in the application, quality corresponding to the price
We need to still get that tracking system together
It fits well even with a big 🍑 . Now time for wifey to get those deep strokes after i tear it out.