SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
** ⭐ ⭐ ⭐ ⭐ ⭐ Amazing purchase – highly recommended! ** I recently bought from Covatho, and i couldn’t be happier with my purchase! The item arrived even better than expected—excellent quality, perfect sizing, and exactly as described. The shop was professional, provided fast shipping, and kept me updated throughout the process. The packaging was secure, and the product works flawlessly. For the price, this is an incredible deal! You never disappoints with its wide selection and affordable prices. I will definitely shop here again and recommend this to everyone. Thank you for a smooth transaction and a fantastic product. Five stars all the way! ⭐ ⭐ ⭐ ⭐ ⭐
good product I recommend the store
Everything is fine, packaged as described, had no problems with customs, arrived within the established timeframe, and the effectiveness? I still do not know
Good quality product, this is the second time I order it. It arrived well, complete, and quickly. I recommend the product, it is good and the price too. I recommend the shop.
Good and effective.
120/120 capsules, honesty is appreciated in this aspect. Regarding effectiveness, I haven't tried it yet, but if I notice any effect, I will continue buying. Everything was well sealed and it took less than 2 weeks to arrive in Chile.
There was some misunderstanding with the delivery. It arrived after the date of its first scheduling and before the second scheduled date. I couldn't track it in time. I just started taking it so I will wait to see results.
excellent, arrived very well
Good luck with it being tried
Thank you for the effective product.
Good
Excellent product, they made a good delivery arriving at my home, not like other repaeters who never arrive and then say they couldn't deliver the order. Delivery time on time and in good condition.
I hope it's effective. I just started taking it recently.
Very fast shipping, thank you 🙂
I bought a lot of three bottles with 120 capsules each. Everything is very good. I just took it and I have an excellent feeling. The product arrived in perfect condition. Very satisfied. I recommend the distributor. I will buy again once the lot is finished. Arrived in Chiclayo, Peru, very quickly.
Everything arrived perfectly.
Well, it arrived sealed and before time I will start taking them.
Excellent
I love it, I see its benefits!
Good product
Very good capsules and super fast shipping. Highly recommended
I rate myself a lot
I started trying it.. it looks excellent.
Received in good condition
Arrived on time