SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Oh my gosh, I received all 4 complete ones, impressive! I would buy again.
It's great, a bit thin but you can store what you need inside, even a little bit haha.
It’s really cool i love it i got the pin separately and wanted to make it stick to it but no. Love it either way.
The best
Although i don’t got a lot of money to put into this thing it is pretty big but it also is very good quality
It's okay but don't expect something of high quality or that fits a lot.
The towel holders never disappoint, good quality, highly recommend, highly recommend, highly recommend, highly recommend.
hahaha very beautiful
For its price, it's an excellent item, but it doesn't close at all, both sides of the wallet just dangle, no magnet, no Velcro, nothing like that, the threads stick out, but it still looks very decent.
Great, I love the towel holders, they are very beautiful and the quality is good, but if they are fan services, they are not for daily use.
Product received as described in the publication!
cool and high quality, I thought it would be a little smaller, the only negative is that there is no compartment for pennies.
Absolutely love this little wallet it is so nice looking so soft and i love the face on it
disgusting but no frother, thought there would be a magnet or a button but there is none or nothing else
This is nice and of good quality.
the wallet arrived pretty quickly, of good quality, of course there is no distance to keep the coins, but in general the product is worth your money
Does kinda have a smell but it is a nice wallet, 7 card holding spaces plus an id area and cash area
Although the eyes are fixed in red, they do not change with the sun, it is very well made and great, it arrived in 3 and a half days.
Very pretty, in good material
If you are a South Park fan, this wallet is for you. It is beautiful and of good quality, but honestly, it is not very functional.
It feels padded, it's like a towel, a really good product to give to a South Park fan, they should improve the shipping packaging.
Bigger than i expected and feels like a microfiber towel which i don’t really like but it’s definitely a cool little stoner wallet
Very beautiful and accurate to the image
It's very pretty, really quality, it doesn't feel like it breaks easily, just like I waited for it, very pretty
I'm fascinated by love