SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I've been taking them for a month now and they have been great for me, my energy has changed.
The product arrived in good condition, well packaged and with a nice presentation. Today I just started taking the medication, I will provide results later.
The product arrived sealed in perfect condition.
It works and I'm not going to complain.
Now in my hands, let's hope how it goes.
Speed in shipping
fast delivery everything ok
Smart indeed,,though results takes abit long to experience the outcome 🤎
Can’t tell if it actually works yet, further testing required
So far, I am taking it and soon I will see if there are results in my body.
the product was sent and arrived quickly, the product is well packaged
Shipping and delivery are quite fast. Shipped from Uzbekistan, probably made there. Very high-quality packaging - packed jar with protective stickers. The warehouse is indicated on the label. I took it to increase my energy - after a month of use, no visible results were achieved.
The item arrived intact without damage and in perfect condition. I thought everything would arrive, but it didn't. I will continue waiting, thank you very much.
Product received. Delivery was timely and well packaged. I've started using, but it's too early to see results. I recommend the store.
The truth is that I haven't given them away yet, because they are for gifts. I hope they are just good, if so, I will buy more.
Good product, excellent delivery.
Good product, now I will start consuming.
fast delivery, less than 15 days to Morelia Mexico, need to try.
Let's see how it goes.
Just arrived. Not already use.
Product looks exactly what is shown in the store and it looks great but i haven’t used it yet. Hopefully it works as mentioned and i like the product
Magical pills, what a wood... I'm very happy
I have been using it for approximately 2 weeks and I can notice that it gives me energy, especially in the mornings when I take it. I will continue
Excellent, I recommend it. Two capsules after meals... I consume them after breakfast, and I have felt the change, thank you.
It's really a great product, I'm now ordering a second time, everything arrived on time and does the job