SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The capsules are easy to swallow and i've noticed a significant increase in my energy levels throughout the day. I also feel more focused and mentally clear which is a huge plus. The quality seems top notch and i appreciate that it's sourced from himalaya. The fact that it's an all-natural product with no additives gives me confidence in what i'm putting into my body.
So far, the product has seemed very useful to me since despite having been consuming it for a few days, some effectiveness is already visible.
It gives me more energy, helps with focus, and makes me feel more balanced overall.
These things work really well for me. They help me get more energy, get rid of brain fog, and allow me to perform activities better.
Good price and quality.
Very well, thank you very much.
Great...if it works and it's not a product, it sells smoke
I received the package with bubble wrap inside in excellent condition and the delivery was within the expected timeframe. The bottle is similar to the image on the website. I am very happy, but I haven't been able to try the product yet.
Now, this makes me feel great! I'm sensitive to vitamins, but taking this after my morning workout makes me feel refreshed and ready to take on the day, but without the weird jittery feeling. I highly recommend
Seems to give you more energy quite quickly after taking it
Yeah going ok bit more energy, stamina has increased when having a root so yeah it’s good shit, lasted longer too good stuff
Excellent, it arrived well, now we just have to try it and see what benefits it offers.
Amazing and wow
Excellent product, very good, I like it, it arrived well. 👌 👌 one hundred 😃 👌 everything correct is fascinating and good
Everything is fine
The product arrived, excellent.
received perfectly well thank you
I have definitely experienced significant changes in my body after taking these pure shilajit capsules! It is effective, easy to swallow, and gives you the energy you need to stay focused and strong!
I've noticed an improvement in my concentration, especially in the afternoon when i usually feel lazy. The capsules are easy to take and i like that it's from the himalayas and has lots of trace minerals.
Awesome product, it works!! Just have to take it everyday! If you don’t you won’t see the results. But i have been taking it everyday, hahaha 😂 I have been waking up everyday (hard)
Since i started using it, i feel a noticeable improvement in my energy, focus, and stamina. Everyday tasks feel easier, and i stay productive without the usual fatigue.
I feel a surge of energy right away without any jitters or increased heart rate. My mind feels calmer, more organized and more resilient since i started taking this product
I have received it, but i haven't checked it yet. I will let you know the details later.
It arrived very well, thank you. Need to try it to see how it works, thank you.