SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnât include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenât received tracking info within 5 days, please contact us.
My tracking says âno information available at the momentâ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youâve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very pretty, the size of a hand, it has several compartments that make it very practical, the Polly keychain comes very well protected. The only thing I hope is that the golden logo on the front doesn't fade, but since it's for collection, I think it will last. The material feels good, excellent quality. I highly recommend it and the shipping was super fast to Mexico. đČ đœ
It's very beautiful, although it took more than 8 days to arrive and I didn't have communication with the store, but it did arrive, which is the important thing.
Enamorada, it's beautiful and super practical.
I loved it, the fabric inside is a bit thin but it is in excellent condition.
It's very beautiful, the pendant is very well made. It just doesn't come with a bill holder, but it's great.
Excellent, it looks very good. I want it as a gift. I hope it has good durability because it is very beautiful.
Beautiful
I loved them!!!! They arrived in 7 days in excellent condition, it is really beautiful!!! Recommended
Absolutely adorable!!! Arrived quickly, is nice quality, zipper and snap are smooth. It's exactly like the listing; even the polly keychain! My photo doesn't do it justice!
Pretty
It is perfect and of good quality, with very nice details.
Sooooo cute đ
I really liked the package â Very bad
Very pretty and functional, the material is fine, not the best, but I really like the design and it works well, it has many compartments and it is very pretty, I love it.
This product is very pretty and of very good quality.
I love this wallet, I have bought two of them, everything fits, I really recommend the super.
It's a nice wallet. Good size. Ideal for giving as a gift to anyone who is a Polly Pocket fan. I really liked the design. Without a doubt, I would buy it again.
Very beautiful and of great quality
It's just beautiful! Just like in the image
Beautiful and excellent quality.
It arrived quickly and looks pretty. đ
Just like the photo, I like it.
The mint part is just a thin basket-like fabric, so it's a little disappointing, but it's also a suitable size and cute haha.
It is very pretty, very good material, excellent quality, the Polly pocket is made of metal, super recommended, it took 1 week to arrive.
It arrived a little after the customs estimated time, but otherwise it is perfect and it is the same as in the reference photos. 10/10