SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It arrived in seven days in perfect condition, the wallet is really very beautiful, I recommend it!!!! !
It has arrived in perfect condition in just eight days, without any damage, they are absolutely gorgeous!!! !
It's beautiful, I recommend it.
It's very pretty, it's a good size, it has some very cute details like the little doll hanging from it and inside it has a very nice print on the fabric.
It arrived in 8 days in excellent condition, it is truly a beautiful product and worth the cost.
Just as in the description, only the letters are not as noticeable, it's beautiful.
Hello! My order arrived, everything very beautiful and of excellent quality. The truth is that I was surprised by the quality of each of the products I ordered, and for the price, it's totally worth it. Without a doubt, I would order it again! Exceeded my expectations 10/10 Furthermore, the package arrived on the estimated date and was super well protected.
It's super pretty 🥰 🥰 I remembered my childhood with Polly Pocket, the pink one is very pretty, it's padded, very cute, and of very good quality 10/10.
An excellent product. Previously I had already purchased from this site so I can recommend them. The shipment only took around 8 days, too fast to be honest. The wallet is quite practical, it has everything you need to store your money/cards.
It's great, it's just like the advertisement, arrived in a week.
it is beautiful ❤️ 😍 I already have 2
I love its size, it fits perfectly in a small bag or even in the jacket pocket.
I loved it, it's very pretty. It arrived on time and in good condition. It is of good quality and looks very durable, I highly recommend it.
Same as the image and of excellent quality.
Not as big as i thought it would be. No compartment for notes so i’ll put them in the coin area. Material is super cute and the quilting is nice. Polly pocket charm is good quality
Very beautiful and good quality :)
simply beautiful
It is beautiful and has perfect compartments for coins, cards, and bills.
They charged me, the quality is very good and they are beautiful. I highly recommend the site. Everything arrived on time.
Great quality, lots of storage for cards and bills. Looks just like the photo.
I loved it, it's very pretty, it matches the image. It does not have space to put bills, it is a normal size. 👍
a little paler than expected but quite pretty, I love it. 💞
Great quality
Excellent quality for the price, I really liked it and would definitely order it again. I highly recommend it, and the shipping is super fast. It arrived much earlier than the agreed date, the package arrived very carefully without damage.
It arrived in eight days in perfect condition, they are really beautiful and worth the price, super pretty.