SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The package arrived safely, now to try it out to see how it goes. It took a bit, but I have it now.
Im trying it
It seems to have a stabilizing effect. I feel more balanced and relaxed, and my mood has changed in a positive way.
It arrived well, just need to test it.
I bought 6. Some for me and some as a gift. I am so happy with this supplement. I will buy it again when they are finished.
It arrived quickly
I have been taking this nad+ complex for a while now and the results are fantastic! I feel a significant improvement in my energy levels, mental clarity, and overall vitality.
Excellent product, arrived earlier than expected đź‘Ś highly recommended
First of all, it arrived faster than expected, which was great. I'm not sure about the product's performance, but if it's really good after trying it, I plan to repurchase in the future.
Second purchase i can feel a positive effect . It says take for 3 months so on my 2nd month now . But definitely i have more energy
arrived quickly and in perfect condition
arrived in my country very quickly, excellent
I'm really amazed by this liposomal nad with resveratrol! From the first week, i felt a little more energy. I was about to give up, but i kept taking it and noticed that i was getting better every day. I think i'm regaining energy because my breathing is more even and strong.
very good, recommended
I have already bought them 3 times for my wife, they are very good.
Everything excellent, recommended 100%.
I have been using it for half a month, and my skin tone has improved a lot. My body is also more energetic.
Good product and excellent quality
Fast delivery, arrived well sealed, just what I expected, very good service.
arrived in good condition
They arrived in excellent condition, it's my first time using them. I'll comment again if I feel any improvement. I highly recommend the shop and the product. Thank you 🤗
I take this nad+ supplement daily and have definitely seen some improvements, especially in mental clarity and overall energy. I feel sharper and more consistent throughout the day, without my usual afternoon slump.
I did not buy the item for myself, but the person I gave it to liked it, so it is recommended.
After taking nad+ for about a week, i'm not only stronger and more energetic during my workouts, but after as well. I can already feel the difference. Whether i'm lifting weights in the gym or swimming in the pool, i feel a lot stronger.
arrived on time