SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very excited, I'm already taking it and I hope to see the effects soon. They come completely sealed and at an affordable price. If I will buy again, I ordered two and if they work for me, I will order more for my family.
If you want younger-looking skin, this is the product for you. My complexion has never looked this good!
This is my second time ordering this product and i believe it's making a difference. I'll be ordering a third time!
Very good, excellent results. Hold on, Argentina 🇦 🇷 Messi The mate The roast.
This is the first time I buy this product. I will try for a few days and leave comments later on the results. yes it arrived very quickly
The product arrived very well and with great care.
Excellent
I received my nad and the box was in great condition, as described, and i can't wait to start taking it. I'll be ordering from here again.
Very good product.
So far, very good... I've only been using it for a short time... but my skin looks younger.
arrived well packaged, reliable store
It arrived well, I hope to try it to verify that it works.
Order arrived early. Item is exactly as advertised. Will order from this store again.
It looks good
very fast shipping The product used is great as promised.
Excellent product, effective I loved it, this is my second purchase of this item.
I loved it, I didn't expect it so quickly. In fact, I already started taking it. Well packaged but quite complicated.
I’m in my 50s and after taking two tablets, i feel like i’m 12 years old again. Heh actually the manufacturer is one i know and they make great products. So after i’ve been taking them for a while, i’ll have to make another comment, but as for now i have faith in the product already.
I think it has worked for me, especially I have energy during the day, the package arrived very quickly, thank you very much.
I saw a video on nat and decided to try this brand without expecting much. I'm not sure if it's pseudo but i noticed my skin felt tighter and sagged less. I've been taking two a day as instructed and so far i'm pleased with how i feel.
I received it on time
It's just hard for me to say thank you, first store of this supplement with no shipping problems. Highly recommended
Ordered item received well. Functionality yet to be discovered. Will update that accordingly. Thank you. What else to put here?
The entire product arrived in good time, and it also arrived with very good quality and very good packaging that protected it from everything. I really liked the quality and also the tracking through the application. Without a doubt, I will buy it again.
Good value and good product