SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
very pretty
Very beautiful!! The quality looks very good, let's hope it continues like this, it arrived very quickly and everything is great!!! Thank you very much!!! I recommend purchasing this product.
Cool
It's super pretty. meets the product specifications. It is very spacious. It looks of good quality.
Very pretty
Just like the image, I really liked it and it didn't take long to arrive.
The wallet is beautiful and spacious. It also has enough space for money in the closure section, and additional compartments inside for more cards. The material is of good quality and sturdy. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ For the item and the site.
Arrived in a week, the size is really big and it has 12 card spaces including the clear plastic that i assume is for an id + 4 inside the main pocket (the one the zipper) You can fit a phone in that one as well, even with a bulky case, for reference, mine is a redmi 13c. The material it's quite thick and the details have a different flat texture like they're stamped on, that effect is really nice
It's very cute, the material looks durable but the print doesn't seem like it will withstand use; however, the price makes up for it.
Previously, I had already purchased two units and was quite satisfied with the quality/price ratio. The design is very beautiful and besides everything, it is also practical. The shipping was very fast, around a week so I can recommend the seller time and time again, never goes wrong. I wish you had more designs.
super pretty very beautiful
excellent quality, reliable website. I recommend it
Beautiful
Beautiful and of very good quality :) I love retro and this wallet is what I was looking for, I will surely order another one, one for collection and another for daily use :) Don't hesitate to buy it, you will love it very much. 💕 💕 💕 💕
It's very pretty, really worth it for the price.
Good quality and size, identical. To the image
It's a pretty nice wallet. The print quality could be improved, but I am very satisfied with the purchase. The shipping was fast. The design seems very useful to me, it is thin but can store quite a few cards. I hope that in the future they can offer more models.
It's very cute, just like the picture. Only the size is a bit big (for me) but overall I really liked it.
Great quality
She is beautiful I don't like long wallets but this one is worth it haha. It is exactly 20 cm long, the material is good, we hope it lasts a while. the photos say it all
It arrived in eight days in perfect condition, they are really beautiful and worth the price, super pretty.
The image is not very good, but it is exactly like the advertisement. Very satisfied.
Wonderful, just like in the photos; the material is incredibly high quality, it arrived very quickly to Mexico. 🇲 🇽 It's spacious, the truth is that it surprises me how good it is for the price. I would simply buy it again
One of the best purchases I have made, good quality and the design is beautiful, it has many compartments for cards and is a good size.
It is very beautiful and spacious, I liked it most of all because of the space for my photos, I loved it.