SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice item, very satisfied with the order, thank you very much the store for the recommended shipping.
The items were well packed and arrived in good condition. They are true to size and stretchy as well.
Perfect 👍
Order is received. Soft. Comfortable. Good.
excellent product. I loved it, very good quality and the color identical to the photos.
The interiors are beautiful and elegant, the lace is beautiful, it fits me well and the colors are not very strong.
The panties are good, the goods arrived quickly
The item is very pretty... it was spectacular for my wife.... She says they are very soft and comfortable because they don't come with lights or sizes.... I arrived a week later...
This item is very nice but it arrived very late I ordered other colors and I hope it arrives quickly this time
all articles are written and connected to the description of the publication. The material is very good and very good. Recommend to the vendor
It arrived ahead of schedule, everything is great, I recommend it. Very pleasant with the body
I really liked it, I recommend it. 🥰 🥰 🥰 🥰 🥰 🥰 🥰 🥰
Thank you! All is well!
Everything as in the photo. The quality is good. There is cotton polish. The size corresponds to the description. The color is saturated. I recommend
I love it, it is made of good material. The size corresponds
Set of four lace shorts. Very thin and very light.
soft openwork panties, true to your size. Arrived in Ukraine in less than 2 weeks. Great
Delivery to US took a week, the briefs are cool, the boarding is high, soft and elastic hype, I will order more, I recommend the product.
I order many times, a good price per set of four pieces, 4 colors, the quality is not bad, very reliable. ! ! !
Very pretty!! I loved them
very beautiful and of very good quality. I will not hesitate to buy next time
very nice and comfortable panties, I have already ordered a second set, so I highly recommend it.
good briefs мяcinky and gentle to the body. fast delivery and shipment, full or bulk sizes. I may order these
They arrived on time as promised to my wife, she liked them a lot. I recommend the seller to pay 100%.
very nice underwear and very fast delivery. only the additional material in the step could be sewn a little higher, apart from that everything is fine, I recommend it