SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Look good, soft fabric, keen to try on
Very good material, satisfied, recommend.
I am a medium size and I ordered large ones, they fit perfectly so it wouldn't have been bad if I had ordered medium sizes, the colors are very nice and they are very well made.
Interesting color choice for the rings, material is pleasing and they look very pretty!
They are cuter than I thought, they arrived very quickly and their packaging was very good, I really recommend them.
I love it
Incredibly comfortable and chic panties. The fabric is pleasant to the touch (95% cotton), does not stain and looks incredible on the figure! All panties are the same size, and the price is very pleasant. Due to the fact that there are only rubber bands on the sides, they are very light and perfect for summer. The colors in life are prettier than the photo. Now I'm thinking of looking for a similar swimsuit, because it's too beautiful and comfortable! Received in a consolidated package in a week. I definitely recommend the product and the store!)
As always, the quality is excellent. 👌 I highly recommend buying them, they arrived on time with days of anticipation.
The material is good, according to its price, it has a good style, and they are comfortable. It was a good purchase
Excellent quality. For a hip size of 97 cm, size L fits perfectly.
I order for the second time, completely satisfied. They served for half a year with joy, do not squeeze and stretch well. Delivery is fast, I recommend
Good and comfortable material Had no issues with package nor with item itself I recommend this item
Beautiful quality panties! They have a high landing! I didn’t wear any tall ones before, so I’ll try it.
🥹 ❤️ 🥹 ❤️ 🥹 ❤️
My man loved them and we immediately went to bed after he saw me wear them. Recommend to all woman that want to have fun
Fast delivery. The quality matches the price, very thin and leggings of fabric, such as in the photo. The smell of fresh is available, but it turns out quickly) Colors: red and black are very similar, blue and purple are not as reassembled, as in the photo of the store, I even liked these colors. How interesting briefs for the beach, or show yourself a good man - what you need) p. with. in individual packages were made normally, then my handles were already as rejected))))
Super cute and so so so comfortable!! I absolutely love them so much, it's a very comfortable fit and doesn't feel itchy
the underwear is made of pleasant, cotton material. In the step it has a double insert. Very nice making, no exposure threads or shortcomings. I recommend
Great briefs! Meaning and beautifully stretching, but not measuring, so I ordered for M - XL. Colors are saturated.
Liked. The fabric is natural.
From good - cotton, quite convenient. But here is this sew from the back - 👀 👀 👀
Delivery is very fast, 7 days👍 Quality is excellent, soft, natural Sat normally on the hips of the 102, it was possible, in principle, to take a smaller size
The order came very quickly, the quality is just super, thank you very much to the store, the size is as described, packed perfectly
Super comfy and cute! True to size!
I love them good quality, even if you see a two stitching but still super sexy I can only recommend them.