SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesnโt include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you havenโt received tracking info within 5 days, please contact us.
My tracking says โno information available at the momentโ.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us withinย 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product youโve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message onย Contact Usย page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you!
Awesome!! I guessed the size well, took my usual XL, fits perfectly! Maybe I'll try L again. Very pleasant to the touch. I definitely recommend it!
good, durable, beautiful, not the first time I order, I like that the body breathes in them, otherwise in synthetics you get tired in a whole day.
The quality is pleasant to the touch. Delivery is quite fast from China to Poland. But size M is too big for me. My weight is approximately 55kg, so I should take size S.
super
The product is simply superb! ๐ฅ ๐ฅ ๐ฅ ๐ฅ
I liked it. I take the second time, the first time the size was incorrect. XL for about 98, out of 67 is free, they don't drop, but with pants you can accidentally withdraw. the product itself is nicely sewn, cute twisters, sewn levels. I recommend the product and the store.
Beautiful
They seem to be big, so I don't recommend taking a larger size. They fit in general and I don't regret the purchase. I recommend
Delivered very quickly. L on hips 106 cm they fit close up. I gave it to a slender sister, but Iโll order a size larger for myself, that is, XL :) I like the quality of tailoring. The threads stick out somewhere, but not critically. In general, the tailoring is good and the fabric is nice to the body. The panties are very comfortable, I will order more
Hello, very good material, success, but there was no agreement with Chilean mail, I had to pick it up at the branch, thank you very much.
not bad panties, about 98, from 70, size S fit, next time Iโll take xl, as usual I take it. The quality of the sewing is good, there is brass, the lace is pretty, the seams are even. I recommend the product and the store.
Good panties, size matches, average boarding, arrived quickly in 10 days
good briefs, nice to body and lace very soft and gentle ๐ , in the area of 109 norm
Very convenient, high-quality stitched, my size S fits the same, I recommend ๐๐ป
On the hips 102, perfectly sow xl. Good on the fabric touch. The network will not live for a long time, because it begins to rub the edge without use, but it is beautiful. Cotton is not in stock. I didn't read it in the description, so for people like me, I'm writing here ๐ I wonder if one handset had a standard tag cut off and a different one sewn on top (same info, just differently located). All countries of laces and seams must be burned by themselves, so as not to seam. In general, I am absolutely satisfied with such a price. ๐
The parcel arrived, everything is fine. Fast delivery, the size fits OB 98, it fit perfectly.
Good finishes, colors are like the image and very comfortable ๐ฅณ
Pretty, on a stitching 94 on the rozmir
The quality is excellent, the size matches. The color is not exactly as shown in the listing, but I can't say it's bad. Arrived quickly.
The delivery was super fast the product is great recommend
The product is as described, the parcel arrived on time, the store owner did not communicate. The panties are of excellent quality, the body 102 fits perfectly. Recommend!