SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It's pretty neat.
It is just like the photo and it does look like a PlayStation.
I really liked it, it feels of good quality but it came damaged and it's a gift for my boyfriend and it's ugly to have to give it like this. It's a good size and the card slots are 7 so leaving aside the hole they made during shipping, it's very nice.
Note: The owner website was sent a new one for free, thank you very much!
It's spacious and I can fit the cards, the material seems good for the price. I will try it these days to get used to it. Aesthetically perfect
A good wallet, the bad thing is that the color will fall over time.
It is a good high-quality product, very well packaged and very beautiful. I would definitely buy from the store again.
Wallet awesome!
The product arrived as described, new and well-packaged, with good quality and construction suitable for daily use.
For the price, they are fine. The shipping was fast, only 6 days from order to delivery in the state of Mexico.
My bf liked it a lot. I'm happy 😊 This wallet has such a good quality. Don't skip this buying.
Honestly, I thought for the price it would be something simple. The truth is that I was amazed, I loved the wallet, good design, nice presentation, I really loved it a lot, I can say it has a 10/10 recommendation. I am interested in buying more because I feel it can be a great gift detail, and definitely make a good impression. The material, the quality, even the closure for coins comes in very good quality, the compartments for cards and money are indeed something worth considering.
Great quality wallet, exceeded expectations, good. The material is great! However, it did not take much long to arrive, well beyond what it was said it would take.
It arrived quickly, we'll have to see how it lasts, it feels of good quality for the price paid.
It's a little bigger than I thought, but I really liked it and it looks good quality, it took a very fast to arrive.
It arrived in excellent condition, the package was well secured. It is a good size and looks to be made of good material. If it's worth what it costs.
The first time I bought one, I fell in love with the wallet. I gave it to a friend who saw it and was impressed. Now I bought another one to replace the one I gave away and I'm still in love. It has excellent quality, looks made of good materials, is very large, and with cards it becomes even bigger, so it's not for small pockets. I love her very much ❤️
Delivered on time and in perfect condition, the package is absolutely impeccable and the product is a 10, the wallet is great, the material doesn't feel of poor quality.
The truth is better than I expected, good purchase.
Highly recommended, all my cards fit well, and they are easily accessible. I really liked the size, the bills fit well. Amazing material and met expectations
It arrived on the indicated date, matches the description.
I am very satisfied with the purchase
Beautiful wallet, just like the photos. Fast shipping in less than 15 days to Peru. Very satisfied with the purchase
It's very big, hahaha. but it looks pretty
Well done, I liked it very much.
It arrived much earlier than expected, it seems to be of good quality, it is large but the perfect size for the trouser pocket.