SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They arrived today in an impeccable package with special material to maintain the appropriate temperature. Congratulations to the shop! Now let's use them and then comment on the results.
Package arrived on time. Not yet tested. Thank you, thank you, thank you, thank you, thank you very much.
Good
Great supplement. It has everything needed for better immunity as well as for skin, hair, nail beauty...etc. My warm recommendation.
Thank you for fast delivery. I will try this product.
Well received
Good
I have been using this supplement for about 10 days now.. I know that it's working because my nails, which were papery and broke easily are starting to grow and i have been complimented on my skin
Good and delicious
I've liked it so far, we'll have to wait for the results.
Top
I'm still taking it and I don't see the difference because I've been taking it for 4 days, I hope it works well for me, if so I will buy more, thank you for the attention shop, to the store, and to the parcel, it took a little long to arrive but everything is fine.
It took approximately a week to arrive Cananda. but it arrived well sealed. Very good product, it is very comprehensive.
L noticed better skin and less hair loss. L guess it's working. But need to take like 2 months to see results. Morning and evenings
Very good product, take 2 a day, not first time i order, delivered in 17 days in kenya. Ordered together with a small bottle from 30, easy for traveling
Hello, everything is fine with the product, it arrived well, will try it and see how it is, thank you very much.
Just receive my products thank you so much i'm going to use it so i will give free back
It arrived very fast thank you 🙏 🙏 🙏 🙏
Good
I see great improvement in my skin
L order it alredy second time.... l can see improvement on my skin ...it's really working after at least 1 months of taking in a morning and evenings
Excellent product, my nails are firmer and have grown, my hair is still shinier, the capsules are small and easy to take. The shipping was very fast.
Well packed fast delivery recommend the shop
Packed well and fast delivery. Will update if i see any changes .
Great. Success. I would buy it again................... I liked it...............