SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
They arrived a little late but they arrived. I was eagerly waiting for them and wanted to try them out. But how do they fall on me? See you soon. Good quality. Thank you
Package was sent securely and properly, can't wait to use and see the results . I will.update if it will give positive results.
I received the collagen capsules after 4 days from the order, thank you shop.
The delivery was delayed but the product is good 👍
I started these collagen and biotin capsules especially for my skin and hair, it helps a lot. I will surely see the result soon!
Arrived on time.
Got the package sooner than expected. Looking forward to seeing it effectiveness after use. Will review again after weeks of use.
The product looks good, thank you very much. I just received it and will now check it.
Product received. Delivery was timely and well packaged. I've started using, but it's too early to see results. I recommend the shop.
It has many benefits for skin and bone health. I am very happy with this collagen. I am 64 years old and need these supplements that make my life easier and help me be healthier and more energetic. Thank you for these products!
Very fast delivery, everything as it should be. Now let's see the effect, i hope there will be.
Fast delivery
Fast shipping, product arrived in good condition. Now it's time to try, it looks good, I hope it works. I recommend the shop
On initial unboxing, looks okay. Will have to use for a while to see if it works or not. Lets see how it performs
Received the package in good condition, thanks.its my first time trying this type of supplements.i hope to see good results
It arrived well wrapped, now we need to try it, I was guided by the comments, I will buy again if I like it.
Item arrrived very quickly thankyou
Excellent quality and presentation, matches the description given by the shop, shipping quite fast despite coming from abroad, simple but effective wrapping in a box or paper bag or envelope, recommended, does not pay tax in my country.
These capsules work perfectly. This is my second order and i haven't regretted
Excellent, very good. I am taking it and it feels good. zero problems feels secure
Good
Delivery is fast, packaging is very high quality. The expiration date is long. haven't tried it yet. I will add to the review later.
This all-in-one perfect! Thank you very much!
Thank you shop i have received my order very fast, not use yet so as soon as i start to use it i will come will the results
Thank you. I will try them