SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I loved it. Very detailed, the closure works correctly and the size is very comfortable.
very beautiful I recommend the store.
thank you
I loved it, it's beautiful, I recommend the store.
In perfect condition and very beautiful
I really liked it 10/10
I really liked the item, very good quality and the colors are the same as in the photo.
It's incredible, I just thought it had a long compartment for bills, so I have to fold them.
Excellent quality for the price, I really liked it and would definitely order it again. I highly recommend it, and the shipping is super fast. It arrived much earlier than the agreed date, the package arrived very carefully without damage.
Excellent wallet, very beautiful, made of good quality materials, impeccable finishes, very practical, meets what I was looking for, very good product, quality and price are worth it.
I love it 😭 ❤️ The wallet is very nice, I recommend it. ✨️
beautiful if I recommend it 🥰 🥰 🥰
Perfect, just as described
This is super beautiful 🥰 🥰 🥰 I love it, it arrived very well! !! !
I loved it, I recommend it 🤗 🤗 🤗
I loved it, it's of excellent quality, I highly recommend it, it's also very spacious, and for the price it's more than excellent, colors and quality are just like the image.
excellent product thank you very much
super cute, I loved it
The friend!!!! It's perfect, highly recommended! Super good quality, good manufacturing, perfect details, I loved it, I will definitely buy again!
Beautiful product, we love it. Very good quality and the print as well.
Beautiful
Great purchase! In addition to being rich in details, it has a good size and sufficient compartments for cards and money. 🪻
super well made, very beautiful
Very cool, fast and high quality
It's very cute, small, and practical. The shipping is really fast, almost a week.