SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Arrived earlier than it was suppose to. Great reviews so hoping for some awesome results
It arrived earlier than expected, now and i have to say, it feels great, i wanted to wait to give a feedback, i did not get any side effects, i knew i had to monitor it but it has worked like a charm, i feel stronger and with more stamina already. Also i am feeling more dense in a muscular level. I will edit my review after my first cycle again to keep you all posted with my progress
good product, arrived on time
This product helps me recover quickly overnight and no matter how hard i train, i never feel sore the next day.
Really high quality product, fast shipping, good shop, and easy transaction, definitely will buy again
as indicated
This product is bad , packaging looks good, delivery was within time frame i hope it works as described.
good product
Very good but i dont recommend using it if you’re below 18 because it could effect your hgh and stunt your growth
They arrived in very good condition, well packaged and sealed. I had already tried it before and it does give results. The important thing is that it arrives before the indicated date.
Improved my strength and muscle growth. I am able to lift heavier weights and complete high intensity workouts with ease.
Wow, very effective product. Power increase comparable to sarms, i do stack with turkesterone and maca but this really makes a difference, easy to do sports and lift weights without getting tired
The product took a little while to arrive, it was well packaged, I can't comment on its effectiveness because I haven't tried it yet.
Speaking of progress, after taking it i noticed an increase in recovery time, i am no longer as sore from workouts as before. I noticed a little more muscle gain, the muscles are fuller, and i sleep much better.
Not only did it help me build lean muscle, it also lost fat, giving me a more defined and chiseled body.
Product is easy to take and i put on a good bit of muscle mass. Been taking for almost 2 months. It does make you sweat a bit with the fat burning properties. It's a good buy. Strength is up. Workout wise i highly suggest pre-workout, it is a much more stable all day energy with no crashing afterwards.
they arrived
Good!
This stuff is awesome! My strength has increased and so has my stamina.
Good physical change since my first two, I am on my third.
Powerful substance. The muscles are inflated all day. And you don't get tired. Be sure to buy more
I absolutely love this stuff. It works and i cycle it regularly. It has taken my physique and training to a whole new level.
I revived it as expected, it arrived in good condition, and in less time than indicated on the page.
I'm not going to lie to you guys, the product arrived much faster than normal, very serious shop. I'm not giving him any promotion or anything like that, I'm just saying that they did a good job with their service. Now we just have to test and see if it gives results.
It arrived much earlier than indicated.