SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
All good. Need to see results
Now that my sciatica is gone, i can move around a lot easier and move around more around the house, this thing is awesome
As seen now using to see results
Delayed but arrived
Good product, satisfied with the purchase, recommended
Very quick delivery.
My father in law has been using this for a few weeks now and he is feeling the effects, he says he feels much better after using this supplement. The quality is very good and he feels more energetic after using this supplement.
No results yet.
Very good and effective
Received
Thank you, everything is great
This is my first time buying, but after the first capsule the pain in my lower back on the right side stopped and my back doesn't hurt anymore, and I slept peacefully all night. I don't know yet if this is a one-time effect or if the capsules are working. I will continue taking them and see. But thanks to the shop, it's rare to see results almost immediately after taking them.
It arrived well, promise that time will yield results.
Thanks
I have received the product in perfect condition.. I am testing it... it's too early to talk about its effects.. I will provide information in due time.
Received today after 5 days
Very good, this is the second bottle I've bought and the first one worked very well for me. It has reduced the pain by up to 90%, I highly recommend it.
I still haven't started using it yet, I hope for good results. For now, rated with 4 stars, thank you.
Received package as described, will try it, hope it helps to get better
What this pill has been able to do for me is incredible, I had been suffering from sciatic pain for so long that it was already frustrating, I've exercised and tried other medications but none helped me. This medication has relieved my pain by 90% in eight days, and I have been able to do exercise exercises that I couldn't even do before. It's a truly recommended treatment, I love it.
I had to write this review to let people who suffer from nerve pain, too, give these tablets a go. I'm not a medical professional in any way, but i am someone who suffers from chronic nerve conditions, and i was blown away by the amount of relief these tablets provided. From the very first day i started taking them, all of a sudden it hit me that i wasn't experiencing the all-consuming lightning strikes of my nerves going off inside my body that i have been living with for years and years. I've been on prescription medication for more years than i can count specifically for my nerve conditions that have never achieved this level of silence from my nerves. Don't get me wrong, i'm not saying that these are the be-all and end-all of my medical conditions, i don't know if it's the tablets themselves or the combination of them and my medication, or if it'll be for a short time or forever. I'm just saying that they are working right now. Thank you.
The shipping was a bit delayed compared to the current deadlines that store handles for many of its products, but they sent me these two orders together which I see are from the same laboratory, although with different dosages and usage recommendations. Some capsules are 2 per day, and others are 3, although it's not clear to me if you take 1 with each meal, or all 3 at the same time. I see that the effects are long-term, but I wanted them to be faster, and in the week I've been taking them, I haven't seen results, but we'll see what happens later, although since I only ordered one bottle of each to try, maybe I won't see results.
Good value for money, immediate relief from back pain. Quality seems good.
The item arrived in good condition and met my expectations when purchasing it.
I had my doubts, although I was guided by the comments, I've been using them for a week and the truth is it completely relieved my sciatic pain. I had been suffering from this discomfort for almost 3 months, unable to walk, with my leg asleep and sore, and in a week taking them it completely relieved me. I tried everything and these were the effective ones. They take a little while to arrive but are completely worth it, 100% recommended for sciatic relief.