SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
This is great mostly for people with young age and old skin it will make your skin the best no wrinkles smooth and a thick layer and soft skin well give out the real skin making it looks good and u will enjoy your skin u will be addressed greatly
I'm using the supplement. Will give the reviews later. The item was well packed. Delivery to kenya took exactly 16 days. Hoping for positive results.
It arrived without problems. Fast shipping.
Great product, the item arrived in time and in good shape Great product, the item arrived in time and in good shape
The product that arrived to me is very good. Same as the description. good taste and smell. Good sealed. very good description
Very good
Thank you i just received my product i can’t wait to try it
Package came looking good. Yet to try them will update in a month’s time
I received the collagen capsules after 4 days from the order, thank you shop.
Thank you for the quick delivery, and I want to start the treatment now to see if I start feeling better and my hair doesn't fall out so easily.
It looks the same as in the photo, I just hope it works.
Thank you for delivering such a high-quality product! I’m extremely satisfied with my purchase—it arrived on time, was well-packaged, and matched the description perfectly. The shop was professional, and the item works flawlessly. Great value for the price! I’ll definitely shop here again. Highly recommended to everyone.
It made my nails healthier and stronger, the effect was beyond my expectation.
Good evening, it arrived very well, thank you to the shop.
Delivered on time
Very good product
excellent product and immediate delivery..
Fast shipping
Didn't have a bad taste after i hoping they will make my skin glow and hair grow
The product has good dietary supplements.
They took a while to arrive but everything arrived well packaged. Now I'm going to see what effect they have; later I'll say if they are effective or not. For now, it's just a matter of starting to take them. Thanks to the shop because it looks well packaged and everything is fine.
They arrived very well packaged, let's try them and see how they are, I will give my full review later.. But for now, everything is very good.
These work amazingly, now my wrinkles are less noticeable when i smile, can't believe such a big difference since i've only been taking them for half a month.
After a week of use, the effect is good.
Got my parcel