SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days (Slight delay due to tariffs) |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-08 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent product, I have been taking it for a year and I feel very good, I recommend it, I am 72 and feel better health.
I haven't tried it yet, if I notice any changes I will order more, the delivery is very slow.
I will start trying, hoping for good results.
It arrived well to me .. the seal is closed We need to wait and see how it goes for us.
It arrived in good condition and somewhat quickly, I don't know how good it is, but it looks good.
I've been taking nad+ for a few days now and it's really helping. My energy is more consistent throughout the day and i'm more focused, especially in the mornings. It also helps with recovery after exercise, which is a big plus.
It arrived well, now to take them to see the results.
very good product I will buy it again ..
The products arrived in good condition, they were what I expected. The dates were met. I would like the specifications of the clothing composition to be larger. In general, I was very satisfied.
It's been 2 weeks i started using it. I noticed extra energy and brightness of my skin.
It arrived on time, it looks good quality. According to the product specifications. The shop is recommended.
thank you
The product arrived after the indicated time, it arrived complete and well sealed.
Only time will tell, we have to wait for it to fulfill its purpose.
They arrived in good condition, let's try them.
Well, I haven't felt its effects fully yet, but I've only taken it for three days. I hope to notice it soon. I ordered it to feel more energy, and I hope to notice it. Thank you...
It arrived well, you have to calibrate it.
Delivery faster than the agreed date, good product, very good service. I will continue ordering more, thank you very much.
I just started taking it, we'll see how the results are.
The capsules are red. They are easily swallowed. They come in a small pill bottle. There is a problem with the lid.
Excellent
This is truly a great supplement. If you are looking for something to boost your energy, brain function, and overall health, i highly recommend giving it a try!
arrived quickly
Excellent, very well packaged, now waiting for the results.