SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide fast shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FAST SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very durable, it looks like it's wood, I'm a frequent barco customer.
Great quality glasses, plastic and wood structure, polarized lenses.
Great value for the price. I wasn’t expecting such high-quality craftsmanship, the lenses are crystal-clear
Good quality, fast shipping, I re-ordered them to give to a friend
Very good quality I recommend it totally, I have bought several colors and models of this brand.
Great look and feels like a high class product. Would definitely recommend.
Stylish and comfortable—it’s a win. I get compliments every time I wear them. The spring hinges make them easy to slip on and off, and they stay put even during my morning runs
Very good purchase, recommended, everything according to the image is of good quality and arrived on time.
The lens is as shown in the image, perfect for outdoor adventures
Great product as described, I was surprised by the quality
They are of very good quality. I have compared several times and have never had any problems. I recommend them and they also come with very good packaging.
perfect, well received, shipping was fast, Object corresponds well to the description I recommend
It's super nice I recommend them
Good finish, ideal for wide face and people who do not like the glasses handles to press on the temples.
Good glasses, Nothing to Envy old models, they have maintained quality, they are a bit clear but not getting annoying.
Great eco-friendly design. I’m all about sustainable gear, and these deliver. Build quality feels solid, and they don’t pinch at the temples. Perfect for beach days—no more squinting!
Lightweight but sturdy. I was skeptical about wooden frames, but these hold up surprisingly well. No headaches after wearing them all day
Excellent UV protection. I tested them against my polarized test card and they passed with flying colors. My eyes feel relaxed even in bright sunlight. Would buy again for the price
I was surprised by the quality of the glasses. For the amount I paid I hoped it would be something more street vendor, but this one manages to pass a more premium impression with an excellent finish, polarized lenses and the hard case.
Lens clarity is top notch. Colors look vivid, and reflections on water are gone. Tested them on a fishing trip, and they made spotting fish so much easier
I tested them kayaking and hiking, and the polarization really made colors pop and reduced glare off the water. Plus, they’re tough enough to handle rough use.
it is my third barcur item. Sun glasses are perfect!
Great glasses, superior quality to what was expected. The cost is very good.
High quality, Nice packaging—great gift. Came in a classy box with a cleaning cloth. I gifted these to my brother and he’s obsessed.
I get compliments everywhere. These wooden sunnies are a real conversation-starter. They fit my average-sized head perfectly