SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item was dispatched quickly and shipping was fast and secure. The item arrived in good condition and was as described.
Excellent!
Delicate, neat panties, tactilely pleasant. However, the matte beige color looks not very nice on all colors.
Good seller ... good product ... arrived very quickly in Peru.
I am satisfied. Everything is like described by the seller.the quality is good. I like the material and the colours.
I bought it for my daughter's sports swimsuit. for hips 97 cm. They turned out to be M large. The quality is very good.
funny, unrealistic. they simply don't feel on the body, very comfortable, very soft, incredibly comfortable
Amazing panties. Totally recommended. I am ordering more.
Like on photo
Great, I liked everything. The panties are wide at the bottom, so everything is very comfortable. Ordinary. Don't worry. Looks good quality
good quality, you could take M for OB 98
too big ohhjj
a good option of seamless panties for the summer. It was possible to take smaller ones, because they pull well, but they do not press anywhere
excellent
for the set where one size is indicated, I received this spread, taking into account the hips of 85 cm, even the smallest out of three turned out to be large 😔
Knitted to the touch, came quickly
Please tell me the color and quality of the product.
Thanks for quick delivery!
I finally found size XS shoes that are really good. They look very good. happy with the purchase.
Comfortable patch, nice to touch
Perfect! Super comfortable and colors as in the photos. I'll buy more again. Excellent quality!!
Garno packed, it is a must stretch a lot, on the hips 97 cm rose "M", I recommend
All excellent thank you very much!!
fast delivery, soft material, i will buy more