SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
07-09 Business days |
| Canada, Europe |
06-09 Business days |
| Australia, New Zealand |
06-09 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of covatho (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://covatho.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One out of three panties arrived a size larger, but I am satisfied with the quality.
Excellent panties, I'll buy another size up from what I took; they fit perfectly. A little loose, but I like it not too tight.
Great, good item.
Good product, beautiful colors, the size is the one I ordered and fits perfectly.
very good quality, stretches well.
I really like it.
Doesn't show on clothes, excellent quality and above all, they are very comfortable to use.
Great cotton underwear, matches the description and size.
matches the photo. I don't know how long they will last, the material looks a bit flimsy. but for $24.55 it's excellent
Soft fabric and good quality. I didn't guess the size well, but they don't squeeze.
They are cuter than I thought, they arrived very quickly and their packaging was very good, I really recommend them.
The product arrived well and in good condition.
A bit big for M, you can take a size smaller
nice composition, suitable
Ordered on 09.05.25, arrived on 18.05.25 on Meest. Shipped on 12.05.25, good quality, cotton.
The quality is very good, 95% cotton, I like everything, I recommend it.
The product worked very well for me.
Very beautiful and fit the body well
I love them. The color is nice . Stretch enough . They come fast in the mail also cannot be happier .
Delivery arrived quickly. The quality is excellent, I plan to reorder in the future. Thank you for the good product
Love
Delivery by Ukrposhta is fast, well packaged, there is personal packaging. I give 4 stars for different size ratings. XL is indicated, but beige panties are the largest in size 52-54. The black ones are a little smaller, but the cherries are even smaller. The result, I wear standard size 50, hips 106 cm, cherry ones fit me perfectly, you can wear both black ones, but I’ll throw away beige ones, you can’t give them to anyone, but you can’t wear them, you can see that they’re big, they’ll get over.
suitable, fast delivery
They are XL size, but differ some larger than others, the measurements are not exact, do not look bad the fabric stretches a little
Super parents arrived very well, the fabric is super thin the size is indicated the colors are super parents and fit very well in the body Extremely satisfied with the delivery the products came completely closed and sealed